1st - 2nd Line Engineer

Peaple Talent are working with an established technology business that is expanding its IT services team. They are looking for a 1st–2nd Line IT Support Engineer to join a close-knit technical team, supporting a range of business customers and gaining exposure to a broad mix of Microsoft, networking, cloud and security technologies.

The Role:

• Take ownership of incoming support requests, working across phone, email and the service desk to resolve issues within agreed timescales.
• Troubleshoot a range of user, hardware, software, connectivity and Microsoft-related problems, escalating where required.
• Support customer environments across Microsoft 365, Exchange, Teams, SharePoint, OneDrive and Windows devices.
• Assist with user onboarding, equipment setup, account changes and endpoint deployments, including occasional customer site visits.
• Keep customers updated throughout the support process while contributing to documentation, knowledge sharing and service improvements.

The Candidate:

• Previous experience in an IT support, helpdesk or service desk position, ideally within an MSP or customer-facing environment.
• Good working knowledge of Microsoft 365, Exchange, Teams, SharePoint and OneDrive, with exposure to Entra ID or Intune advantageous.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wireless connectivity.
• Strong troubleshooting and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Organised, customer-focused and keen to develop technically across infrastructure, cloud and security.

The Package:

• £25,000–£30,000 salary depending on experience
• 25 days annual leave plus bank holidays
• Company healthcare and cash plan
• Company pension scheme
• Training and support towards industry-recognised qualifications