1st Line IT Engineer — MSP Support & Cloud Basics

IMT Resourcing Solutions in Cheltenham is seeking an IT Support professional to provide first-line assistance across phone, email and remote tools. You will handle ticketing, diagnose issues and guide users through resolutions, with emphasis on Microsoft 365, Windows and cloud services.

The role requires good communication, customer service, and a proactive approach to learning and technology in a fast-paced MSP environment.