1st Line IT Support Analyst

Newcastle upon Tyne | Up to £30,000 | Fixed-Term Contract until April 2027 (with potential to become permanent)

Our client is a highly regarded nationwide provider of IT and business systems solutions, known for delivering exceptional service and investing in their people. Due to continued growth, they are looking to add a 1st Line IT Support Analyst to their Newcastle-based team.

This is an excellent opportunity for an IT professional with strong customer service skills to join a supportive and collaborative environment where training, development and career progression are actively encouraged.

Key Responsibilities:

• Providing 1st line technical support via phone, email and remote tools
• Logging, troubleshooting and resolving IT incidents and service requests
• Escalating more complex issues to senior support teams when required
• Delivering excellent customer service and maintaining strong client relationships

What We're Looking For:

• Previous experience in an IT support, helpdesk or service desk environment
• Good knowledge of Windows operating systems and Microsoft 365
• Strong communication and problem-solving skills
• A proactive attitude and desire to develop within the IT sector

What's on Offer:

• Salary up to £30,000
• Fixed-term contract until April 2027, with a strong possibility of a permanent position thereafter
• Friendly, team-oriented working environment
• Ongoing training and clear career progression opportunities
• The chance to join a reputable and growing nationwide technology business

If you're looking to take the next step in your IT support career with a company that genuinely invests in its people, we'd love to hear from you.