1st Line IT Support Engineer — Onsite, SLA‑Driven

Evolve BG Ltd in Wigan is seeking a 1st Line IT Support Engineer to be the first point of contact for IT queries. You will provide technical support to customers by phone, email and in person, diagnose basic issues and escalate more complex problems to ensure timely resolutions.

Based at our head office in Wigan and required to work onsite at customer locations, you will follow SLAs, maintain IT hardware and software, keep records of incidents and resolutions, and help uphold IT security and