1st line technical support engineer

This role is ideal for someone who has exceptional customer service skills, a keen interest in the tech and ISP Industry and who is ready to step into a 1st line role and customer service support role working for a growing ISP based in Poole. This roles offers plenty of day-to-day variety as well as the familiar routine of repeat tasks.

• Ability to work calmly under pressure, dealing with clients in a polite and efficient manner
• Programme and Prepare kit - e.g. Routers and telephones
• Problem solving - methodical approach
• To have good diagnostic skills
• To be able to take and make calls, prioritise, and action incoming support tickets, emails and calls
• Ability to create and keep documents to help improve the efficiency – for example user guides, known issues and fixes, customer helpsheets
• To have a good knowledge of hardware fault finding, software issue resolution, wireless technology, basic IP telephony
• To be able to demonstrate good communication and interpersonal skills as required with members of the team
• To have the ability to work effectively within a team and to work on own initiative
• Complete postage and packaging for kit items
• Complete site visits as required to help install routers/phones.

Company Workplace Pension Scheme – including annual free review