1st/2nd Line Support Engineer
Xpertise Recruitment
Role: Tech Recruitment Expert | 20+ Years Helping Companies Hire the Best Talent | Head of Cloud & Infrastructure Practice
Location: Altrincham
Salary: £32,000 per annum
Overview
About the Role
Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester. As a 1st / 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle escalations from the service desk, work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.
Key Responsibilities
- Provide 1st / 2nd line support across the organisation (hardware and software).
- Troubleshoot and resolve issues related to:
- Active Directory & Group Policy
- Endpoint patching and compliance
- Laptop and desktop break/fix and setup
- Assist in general end-user IT support, both face-to-face and remotely.
- Collaborate with the wider IT team to escalate infrastructure or network-related issues.
- Support asset and hardware procurement and ensure appropriate stock levels.
- Maintain accurate documentation and follow ITIL-aligned service desk processes.
Key Skills & Experience
- Solid experience in a 2nd line or advanced service desk role.
- Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
- Experience with endpoint patching tools and hardware support.
- Familiarity with mobile device support, particularly Apple/iOS.
- Confidence in supporting end users in a busy, professional environment.
- Proactive attitude with the ability to prioritise tasks and work independently or as part of a team
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Technology, Information and Internet
Reference: WJ-766_19107838