24/7 Console Operator & Incident Specialist

ISM is seeking a Console Operator to manage a computer console, service desk, and peripheral equipment with high competence. The role includes 7x24 system monitoring, incident management, and Tier 1.5 troubleshooting for end users.

Candidates will work rotating shifts, including evenings and weekends, and operate independently during shifts. Responsibilities include managing batch processing, escalation, outage recovery, and ensuring SLAs.