IT & Software

24/7 Incident & Problem Management Analyst II

FIS, Inc.

York And North Yorkshire · England · United Kingdom

FIS is seeking an Incident & Problem Management Analyst (Level 2) to support end-to-end lifecycle of incidents and problems in a 24/7 production environment. You will restore services, coordinate across teams, and drive RCA and continuous improvement while meeting SLAs and KPI targets.

You will work with ITIL processes, ITSM tools, and cross-functional stakeholders in the financial services tech space, contributing to service restoration and shared learning.

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Reference: WJ-766_22101499

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