24/7 Incident & Problem Manager

Bell Canada is seeking an Incident/Problem Manager to provide proactive and reactive solutions for customer-related problems. The role leads major incidents, communicates with executives, and coordinates across Help Desk, Network and Field Services to ensure SLA/SLO attainment.

Ideal candidates have ITIL Change Management experience, strong leadership, and excellent communication skills, with a background in telecom network security and data center environments.