24/7 IT Service Desk Analyst (1st Line) – Multi-Shift

Pets at Home is seeking an IT Service Desk professional to provide 1st line support, hardware/software provisioning, and onsite assistance at our Stafford Fulfilment Centre. The role operates on a shift rota with day and night coverage and a premium for nights on top of base pay.

Responsibilities include incident delivery end-to-end, accurate triage, SLA adherence, and coordination with 2nd line and suppliers to achieve timely resolutions.