24/7 Service Assurance Engineer

Claranet Limited is seeking a Shift Engineer to join our Service Assurance team in the Gloucester area. You will work under a Service Assurance Shift Leader, focusing on proactive monitoring, incident triage, and maintaining service quality through defined processes.

You will respond to alerts within target times, provide 24-hour support with the team, document ticket histories, and ensure timely updates to customers within agreed SLAs. This role suits a proactive problem-solver eager to learn.