2nd Line Engineer

Brighton | Up to £40,000 | Managed Service Provider

ABOUT OUR CLIENT

Our client is a well-established Managed Service Provider based in Brighton, delivering high-quality IT support and cloud solutions to a diverse portfolio of business clients. With a collaborative team culture and a strong focus on technical excellence, they are looking for an experienced 2nd Line Support Engineer to join the team and make an immediate impact.

THE ROLE

This is a key technical role within the support team, handling escalated tickets from 1st line and providing expert-level resolution across Microsoft 365, Azure, Intune, Windows Server and networking environments. You will be working in a fast-paced MSP environment, supporting multiple clients simultaneously and taking ownership of complex issues through to resolution.

WHAT YOU'LL BE DOING

• Handling escalated 2nd line support tickets across a varied client base, resolving issues efficiently and to a high standard
• Providing expert support across Microsoft 365 — including Exchange Online, Teams, SharePoint and OneDrive
• Managing and supporting Azure environments including virtual machines, Entra ID and cloud infrastructure
• Administering and troubleshooting Intune — device enrolment, policy management, compliance and app deployment
• Supporting Windows Server environments including Active Directory, Group Policy, DNS and DHCP
• Diagnosing and resolving networking issues — TCP/IP, VLANs, firewalls, switches and routing
• Managing user accounts, permissions and security across Microsoft environments
• Keeping tickets well-documented and clients updated throughout the resolution process
• Escalating to 3rd line where required and contributing to knowledge base documentation
• Occasionally attending client sites to deliver on-site support where needed

WHAT WE'RE LOOKING FOR

• 5+ years of IT support experience, with solid 2nd line experience within an MSP environment
• Strong working knowledge of Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive
• Hands-on Azure experience — virtual machines, Entra ID, cloud infrastructure support
• Good networking fundamentals — TCP/IP, VLANs, firewalls, routing and switching
• Excellent communication skills — confident with both technical and non-technical stakeholders
• A methodical, calm approach to problem-solving under pressure
• Microsoft certifications (AZ-104, MS-102 or similar) are advantageous

THE PACKAGE

• Up to £40,000 depending on experience
• Brighton based — interviews available immediately
• Supportive team environment with genuine progression opportunities
• Training and certification support