IT & Software

2nd Line Engineer

HartleyCo

Leicester · Leicestershire · United Kingdom

2nd Line Technical Support Engineer (6 Month Contract, Outside IR35)


Our client is looking for a 2nd Line Support Engineer to join their IT team in Nuneaton on a 6 month contract. You will provide BAU support across a Microsoft environment, picking up escalations from the service desk and making sure users and systems stay up and running.


Responsibilities


  • Resolve escalated 2nd line tickets covering hardware, software, access and connectivity issues
  • Support Windows and Microsoft 365 users.
  • Manage Exchange Online mailboxes, distribution lists and shared mailboxes
  • Deploy and support devices and applications through Intune or Endpoint Manager
  • Carry out routine patching, monitoring and system checks
  • Troubleshoot network, printer, VPN and remote access issues
  • Keep clear ticket notes and update documentation as you go
  • Escalate to 3rd line or vendors where needed, with the right detail


Requirements


  • Proven experience in a 2nd Line Support or IT Support Engineer role
  • Solid knowledge of Windows 10/11 and Microsoft 365 administration
  • Hands-on experience with Active Directory and Group Policy
  • Experience with Entra ID (Azure AD) and Exchange Online
  • Good troubleshooting skills and the ability to work through issues independently
  • Clear communication and a good customer-facing manner
  • Happy to work on site in Nuneaton five days a week


Reference: WJ-747_30353953

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