2nd-Line IT Helpdesk Engineer — Remote & On-Site

MSP Talent Bridge Ltd is seeking a Level 2 Helpdesk Technician to provide remote and on-site support for a diverse client base across Windows, macOS and Linux environments. You will troubleshoot a wide range of IT issues, configure devices and accounts, and escalate complex problems to senior staff when needed.

The role emphasizes strong customer service, timely ticket resolution, and thorough documentation.