2nd Line IT Support Analyst | Hybrid & On-Call

Welcome Break is seeking a proactive 2nd Line Support Analyst to join its Milton Keynes IT team. You will own escalated incidents, provide diagnostic fixes, and coordinate with 1st line, infrastructure, and suppliers to maintain service levels.

The role requires at least 3 years in IT support within an ITIL environment, with strong Microsoft 365 and networking know‑how. Hybrid work, on‑call duties, and a rewarding bonus structure accompany a competitive salary.