2nd Line IT Support Engineer - Cloud, Patching & ITSM

OCC Group is seeking a 2nd Line Service Desk/IT Service Desk engineer in the United Kingdom to support, triage, and resolve incidents across Windows, networking, and cloud platforms.

The role emphasizes patching, automation, ITIL processes, and collaboration with First Line Support to meet SLAs. Experience with ServiceNow or Jira Service Desk is preferred, and familiarity with Intune is a plus.