2nd Line IT Support Engineer — Microsoft 365 & Server

MCS Group is seeking a skilled 2nd Line Support Engineer to join their Belfast service desk. You will handle incidents across hardware, software, cloud and infrastructure, working as a true escalation point for 1st line teams.

You’ll troubleshoot across Microsoft 365, Windows Server, virtualization, networking and security while maintaining ticket records and SLAs. On-site visits may be required; strong customer service is essential.