2nd Line IT Support Engineer - SLA-Driven

Family Building Society in the United Kingdom is seeking a 2nd Line IT Support specialist to provide first response and analysis on incidents, and to drive timely resolutions within SLAs.

You will handle requests via phone, email, and ticketing, maintain documentation, act as SME, and collaborate with IT teams to improve services. Based in Epsom, the role involves hands-on troubleshooting across Windows, O365, MDM, and virtualization.