2nd Line MSP Engineer – Remote & On-Site, Mentoring

Searchability® is seeking a 2nd Line Helpdesk Engineer to join a specialist MSP team providing remote support across a varied Microsoft tech estate. You’ll own escalated issues, working with server, desktop, and collaboration tools, and will help document knowledge bases.

You’ll mentor junior engineers and occasionally visit customer sites to resolve more complex problems, while maintaining high service standards in a remote-first, customer-focused environment.