2nd Line Network Support Analyst 24/7 Shift (4 on 4 off)

ECS Resource Group is hiring a 2nd Line Network Support Analyst to join a brand-new 24/7 support team in the UK. You will provide advanced diagnostics and support across enterprise networks, troubleshoot complex connectivity issues, and restore services to keep customers online around the clock.

You'll work on 12-hour shifts (7am-7pm and 7pm-7am) with a 4 on/4 off pattern, handling incidents, escalations, and documentation while collaborating with vendors and internal teams to uphold strong SLAs.