2nd Line Service Desk Lead | MSP 4-on 4-off

ECS Resource Group are seeking a Service Desk Shift Manager to lead one of our 24/7 support teams in Solihull, West Midlands. You will manage IT and Network Engineers, ensuring excellent customer service and SLA performance.

You will also mentor staff, handle escalations, and drive continuous improvement while staying technically involved when required. This is a permanent role with a 4-on/4-off shift pattern.