IT & Software

2nd Line Support Engineer

Nextech Group Limited

Northampton · England · United Kingdom

We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) . You will provide 2nd line technical support, troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems.

Key Responsibilities

  • Resolve 2nd line support tickets and escalated issues.
  • Troubleshoot hardware, software and networking problems.
  • Support Windows, Active Directory and Group Policy.
  • Manage Microsoft 365, Azure, Entra ID and Intune.
  • Support networks, Wi-Fi, VoIP and Microsoft Teams.
  • Work with 1st and 3rd line teams to resolve complex issues.
  • Participate in a rotating out-of-hours support rota.

Requirements

  • Previous 2nd Line Support experience.
  • Strong Windows and troubleshooting skills.
  • Experience with Active Directory, Microsoft 365 and networking.
  • Azure, Entra ID, Intune and VoIP experience is desirable.
  • Good communication and customer service skills.
  • Relevant IT certifications are an advantage.
  • Flexible Working Arrangements
  • 22 days holiday + birthday, increasing to 25 days.

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Reference: WJ-766_21982300

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