2nd Line Support Engineer

Overview

2nd Line Technical Engineer – M365, Sophos – Cornwall - £30k - £36k

This range is provided by InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Delivering 2nd Line support via phone, remote tools and onsite visits
• Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
• Working with Sophos for endpoint and firewall security
• Using ConnectWise as your central service desk platform
• Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
• Supporting 1st Line colleagues and acting as a mentor for more junior engineers
• Logging tickets, creating documentation, and contributing to the internal knowledge base

What you’ll need

• Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
• Familiarity with Sophos and ConnectWise (or similar tools)
• Strong customer service mindset – confident, friendly, and proactive
• Full UK driving licence and happy to travel locally to customer site
• Eligible for BPSS clearance

What’s on offer

• Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
• Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
• Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
• Strong team culture and excellent support structure

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, they will help you build the rest.

Location

Cornwall, United Kingdom