2nd Line Support Engineer

We're looking for an experienced 2nd Line Onsite Support Engineer to provide hands‑on technical support at a client site near Poole in Dorset.

The successful candidate will take ownership of incidents and service requests, troubleshoot technical issues and work closely with wider technical teams to deliver a high-quality service.

The service desk team the successful candidate will be joining are office based 4 days per week and work from home on Friday's so please consider this before applying.

Role requirements

• Providing 2nd line deskside and onsite IT support
• Troubleshooting hardware, software, network and access issues
• Managing incidents and service requests through to resolution
• Supporting Microsoft 365, Windows and endpoint environments
• Assisting with projects, changes and service improvements
• Maintaining accurate ticket records and technical documentation
• Providing a professional, customer-focused service

What we're looking for

Previous experience within a 2nd Line, Deskside or Onsite Support role, with knowledge of technologies such as:

• Microsoft 365, Windows and Exchange
• Entra ID / Azure AD
• SCCM and VMware
• Networking and VoIP
• Remote support and monitoring tools
• Experience with Cisco, Meraki, mobile devices, or WAN technologies would be beneficial but isn't essential.

Ideally, you'll already hold SC Clearance . Alternatively, applicants must be eligible to obtain clearance, including being a British Citizen who has lived continuously in the UK for the last five years.