IT & Software

2nd/3rd Line Support Engineer

Xact Placements Limited

London · England · United Kingdom

Job Title: 2nd/3rd Line Support EngineerLocation: Mitcham, London (On-site)Salary: £40,000-£50,000 per annum

Overview

We’re hiring a2nd/3rd Line Support Engineer to join a growing MSP, combining hands‑on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities

  • Provide 2nd & 3rd line support across Microsoft, cloud, and network environments
  • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
  • Assist with cloud administration, updates, and system improvements
  • Coordinate workloads across engineers and support day-to-day service delivery
  • Build strong client relationships and deliver excellent customer service

Skills & Experience

  • Experience in a 2nd/3rd line role within an MSP
  • Strong knowledge of Microsoft 365, Windows environments, and basic networking
  • Exposure to firewalls (FortiGate desirable) and MDM solutions
  • O365 conditional access and SharePoint setup
  • PowerBI knowledge advantageous
  • Good communication and organisational skills

#J-18808-Ljbffr

Reference: WJ-766_22301188

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.