3rd Line Engineer - Mobile Device Management

In this role you will manage and deliver OS deployments, configurations and in-life support for a managed mobile service customer. You will oversee end-to-end enrolment, configuration and post-deployment support using cloud-based management tools. You will coordinate with internal teams, customer stakeholders and vendors to ensure secure, standardised, high-quality mobile services. This role offers exposure to enterprise mobility at scale within a collaborative service environment and a clear impact on security and compliance.

• Disability Confident Committed employer
• guaranteed interview scheme
• inclusive culture
• supportive environment
• opportunities for growth
• workforce diversity and inclusion

• Manage end-to-end enrolment, configuration and in-life support of mobile devices
• Oversee iOS/Android OS releases, policy and configuration management
• Coordinate with internal teams, customer stakeholders and vendors for transparent delivery and issue resolution
• Manage incident queues and SLAs, ensuring timely resolution
• Apply security standards and compliance checks across device estates
• Drive secure, standardised mobile services with cloud-based management tools

• Proven experience in a 3rd line support or senior mobile endpoint engineering role
• Strong hands-on knowledge of JAMF / JAMf PRO
• Experience with Workspace ONE Unified Endpoint Manager
• Experience with Blackberry Unified Endpoint Manager
• Experience with Intune
• Experience with Apple Business Manager
• Experience with Samsung KNOX
• Experience with Android Enterprise Manager
• Knowledge of ZTNA, Entra ID, M365
• Certificate creation and management
• iOS and Android OS installation and configuration

• Strong coordination and cross-functional collaboration
• Stakeholder management
• Clear communication
• JAMF / JAMf PRO
• Workspace ONE UEM
• Blackberry UEM