IT & Software

3rd Line IT Support Engineer

SER

London · Greater London · United Kingdom

Overview

In this senior role you will act as the escalation point for complex infrastructure issues across servers, virtualization, networking, cloud and security. You will own high-impact IT solutions for multiple client environments and mentor junior engineers. You will lead infrastructure projects, from server migrations to cloud deployments, while working closely with clients. This is a hands-on, high-visibility position in a fast-paced MSP, offering a clear path to broader technical leadership.

Pay / Benefits
  • flexible hybrid working
  • work-from-home Fridays
  • 22 days' annual leave + Bank Holidays (25 with tenure)
  • quarterly and annual staff awards
  • funded social events
  • employee referral bonuses
Responsibilities
  • Provide 3rd line support and expert troubleshooting across server environments, virtualisation, networking, cloud and security.
  • Act as a senior escalation point for complex technical issues.
  • Manage and deliver infrastructure projects including server migrations, virtualisation deployments, Azure solutions and network upgrades.
  • Work directly with clients to understand technical requirements and provide appropriate solutions.
  • Support and mentor junior engineers, sharing technical knowledge and best practice.
  • Design and implement security solutions, including firewalls, endpoint protection and cloud security.
  • Maintain accurate technical documentation covering system configurations, solutions and troubleshooting.
  • Provide clients with technical recommendations and performance reports.
Key requirements
  • Windows Server, Active Directory, DNS, DHCP, GPOs, WDS
  • Hyper-V and VMware virtualisation
  • Microsoft Azure, including Azure AD, Virtual Machines and Storage
  • Backup and disaster recovery solutions such as Veeam, Cove and Acronis
  • Networking, including VLANs, subnetting, TCP/IP, LAGs and VPNs
  • Firewalls including Fortinet, Juniper, WatchGuard and/or Palo Alto
  • Storage solutions such as Dell PowerVault and Synology
  • Endpoint protection platforms including Microsoft Defender and Sophos
  • client-facing communication
  • mentoring and knowledge sharing
  • ownership of complex issues
  • Windows Server
  • Active Directory
  • DNS

Reference: WJ-747_31202381

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