Account Analyst

Overview

Role type: 5 to 6 month contract role with the possibility for long term.

The company is looking for customer-focused professionals to join our Contact Center team as Account Analysts . This role is ideal for individuals who enjoy problem-solving, delivering exceptional service, and working in a fast-paced, customer-centric environment.

Work Model

This position is transitioning to a hybrid work model (on-site and remote). All training will be conducted on-site and will last approximately 2 weeks .

What You’ll Do

• Support customers and broker partners by responding to account and billing-related inquiries through phone and email.
• Review account information, identify inconsistencies, and work collaboratively with internal teams to ensure accurate resolution.
• Guide customers by directing inquiries to the appropriate insurance or claims teams when additional support is required.
• Deliver clear, professional, and solution-focused communication across all customer interactions.
• Assess each inquiry to understand the underlying need and provide timely, appropriate responses.
• Collect and document relevant details to ensure continuity and quality of service.
• Take accountability for assigned customer cases and ensure issues are followed through to completion.
• Maintain performance standards in a high-volume contact environment.
• Perform effectively in a high-volume contact center, managing 70+ calls per day (top performers handle up to 100).

Work Schedule

• Contact Center Hours: Monday to Friday, 8:00 AM – 8:00 PM
• Core shifts are assigned based on tenure and business requirements

What You Bring

• Previous customer service experience, preferably in a call center or contact center environment.
• Strong multitasking skills and the ability to perform well in a fast-paced setting.
• Adaptability and comfort working in an evolving environment.
• Professional phone and email communication skills.
• Proficiency with Microsoft Word, Excel, and web-based Windows applications.
• Strong problem-solving, communication, and interpersonal skills.
• Excellent attendance and punctuality.

Nice to Have

• 1–2 years of contact center experience.
• Prior experience in a similar customer service or account support role.
• Flexibility with working hours.
• Bilingual French proficiency is considered an asset.

If you’re looking to build your career with a respected global insurance organization and thrive in a service-driven role, apply today.

That Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.