Account Supervisor

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

About the role:

You’ll be the connective tissue that holds strategy, creative, and delivery together across a financial services brand. Working across multiple projects simultaneously, you 'll tr anslate the brand’s business o bjective s an d consumer insights into clear briefs, guide creative development, and present work that balances brand ambition with financial services precision. Success means delivering campaigns that move business metric while setting quality standards and elevating the team around you.

What you will be doing:

• Act as the primary day‑to‑day client for the financial contact, building trusted relationships with stakeholders across divisions
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
• Manage campaigns end‑to‑end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
• Develop and maintain project timelines, ensuring on‑time delivery across multiple concurrent workstreams
• Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
• Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
• Monitor campaign performance and translate results into actionable recommendations for future work
• Identify ways to improve studio processes, workflows, and efficiency
• Build strong working relationships within the organisation to surface new opportunities for the studio

Budget and Production Management

• Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
• Source and negotiate with freelancers and production partners as needed
• Support financial reporting for the account

What you need to be great in this role:

• 5–8 years of experience in account management, integrated marketing, or a similar client‑facing role within an agency, in‑house studio, or brand environment
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels
• Experience writing strategic creative briefs that translate business objectives into work that resonates
• Confidence presenting to and building relationships with senior client stakeholders
• A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process
• Strong organisational skills and the ability to keep complex, multi‑stakeholder projects on track
• Ability to mentor and develop junior team members
• Experience working in an embedded agency or in‑house studio model
• Understanding of US financial services marketing regulations and compliance workflows

#LI-JB1 #LI-MIDSENIOR #LI-REMOTE

At the time of thisposting, the base salary for this position may range according to what's stated below.Individual compensation varies based onjob relatedfactors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just onecomponentof OLIVER’s total compensation package.

Salary Range

$97,750 - $109,250 CAD

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro‑inclusive and anti‑racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in OLIVER Agency - North America’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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