Accounting Assistant 3

EAP Counsellor (Independent Contractor)

Location: Anywhere in Canada

Languages required: French and English

This is a remote position and an opportunity for an independent counsellor to provide telephone based clinical support to our clients.

What you will do:

• Providing immediate, holistic support to individuals and managers over the telephone (including crisis calls where appropriate) to our French speaking clients. Confidential, empathetic emotional support and clear documentation of the calls.
• Triage to the appropriate internal team in the event of requests for crisis support (e.g. psychological support following an accident at work).

What you will need:

• Master’s degree in Mental Health (e.g. Social Work, Counselling, Psychology, or a related discipline).
• Fluent written and spoken French and a conversational level of English required. Minimum of two years’ post-qualification experience delivering direct, client‑facing counselling or mental health support.
• Proven experience using solution‑focused counselling approaches in clinical or support settings.
• Demonstrated experience supporting clients in high‑risk situations, including crisis intervention.
• Strong risk assessment, safeguarding, and safety‑planning skills are essential.
• Excellent IT and administrative competencies, with the ability to accurately manage client records and case management systems.
• Experience working within a service centre or similarly structured environment is desirable.
• A strong customer service background is an advantage.
• Previous experience within organisations with listening, counselling, or emotional support services is highly desirable.

Why work with us?

• Maximum flexibility — choose your own working hours and work remotely
• Perfectly compatible with a private practice or job
• Help lower the barrier to mental health care
• Maintain professional independence whilst being part of our network
• Access to additional collaboration opportunities — the chance to branch out into other projects and services within our network.