Accounts Receivable Associate

Responsibilities

• Collection Responsibility
  • Initiates action to facilitate on-time payment of invoices and to recover delinquent receivables including:
  • Customer contact (via phone, e-mail, and mail) regarding delinquent invoices, invalid deductions, customer disputes, and terms discrepancies.
  • Documents all customer collection contacts, specifically promises to pay, agreements, and information requests.
  • Consistent follow up to insure customer information request have been satisfied and commitments have been met.
  • Researches and resolves customer disputes and issues.
  • Identifies and follows up on customer payment issues regarding terms of sale.
  • Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
  • Informs Credit Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
  • Insures customer billing address and terms are accurately reflected in the Customer Master File.
  • Provide proof of delivery and use the various clients' platforms.
• Order Review Responsibility
  • Initiates appropriate credit action on those orders that have failed the credit checking review.
  • Requests increase in credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit.
  • Communicates negative payment trends and other critical customer issues to the Credit Financial Analyst group.
  • Maintains effective communication and negotiation skills with external customers to effect collections while maintaining customer good will.
  • Process credit card payments correctly using the P21 accounting software.
  • Act as a substitute for all daily cash receipts and customer account openings.

Qualifications

• 3+ years of commercial credit collection experience
• Bilingualism in English and French is required. The employee must be able to communicate with the company's headquarters, external sales representatives and suppliers.
• High School Diploma or Equivalent
• Demonstrates proficiency in PC applications, including Microsoft Outlook, Excel, Word, and other applications as required.
• Ability to multi-task and prioritize workload.
• Excellent organizational and time management skills.
• Self-motivated with the ability to work in a team environment.

Working/Other Conditions

• Hybrid work model.
• Ability to work in a fast-paced environment.
• Prolong periods of sitting, and computer and phone use.