Accounts Receivable Support Specialist

Providing essential front-line service and support, the full-time Accounts Receivable Support Specialist will manage customer interactions, process credit applications, and assist with account reconciliations in a remote work environment while adhering to Eastern Time Zone hours. Key responsibilities Manage incoming phone calls, chat, and email correspondence to meet daily productivity goals Process credit holds and resolve customer claims and disputes based on payment commitments Assist in continuous improvement projects and perform basic account reconciliations related to orders and payments Required qualifications Associates or bachelor's degree in a business-related field preferred, or equivalent experience 2+ years' experience in a credit and collections or customer-facing role preferred Understanding of basic accounting and bookkeeping procedures Proficient in Microsoft Excel, Word, Outlook, and various business software systems Strong decision-making skills and ability to communicate effectively with internal and external management