Advanced Implementation Consultant
Staffbase
- We are looking for an Advanced Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase
- You have worked for several years as a consultant or in other similar roles before and understand the value of nurturing client relationships
- This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform
- Your job is to see the world from the customer’s eyes and ensure they can seamlessly integrate their content and communications processes into Staffbase
- Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
- Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
- Clearly communicate implementation status, issues, risks, and effort
- Build and sustain in-depth product knowledge regarding our core products
- Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
- Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
- Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
- Troubleshoot and triage customer issues during implementation
- Work with Sales to scope, estimate, and write Statements of Work for new projects
- Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture, as well as identifying future growth and expansion opportunities with existing customers
- Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers
- Passion for cloud technologiesProfessional fluency in Spanish is required for this role2-5 years of consulting experience2-5 years of client-facing experienceProject management experienceSeveral years of experience working on enterprise-scale deploymentsFamiliarity with implementing Software-as-a-Service solutionsSelf-motivated team player ready to embrace a fast-paced, high-growth environmentStrong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertiseNice to have: comms background
Reference: WJ-291_11543508