Agentic Capability Engineer

• Work with teams across the business to understand processes, pain points and opportunities for automation
• Document workflows and identify where AI agents can deliver measurable value
• Translate business requirements into agent and workflow specifications
• Configure, test and deploy AI agents using WWE's agent platforms
• Collaborate with Agent Factory to develop new capabilities and improve existing agents
• Support the rollout of agentic solutions across multiple departments
• Ensure agents are aligned with operational and commercial objectives
• Deliver training and coaching to users across the organisation
• Support teams in embedding agentic working practices into their daily operations
• Promote best practice usage and encourage adoption of AI tools and workflows
• Gather user feedback and identify opportunities for improvement
• Monitor the effectiveness of deployed agents and workflows
• Refine prompts, workflows and agent behaviours based on operational feedback
• Contribute to the continuous improvement of WWE's agent ecosystem
• Develop reusable agent playbooks, workflows and documentation
• Help build a library of organisational capabilities that can be delivered through agents
• Share learning, best practice and successful use cases across the business
• Occasionally work outside standard hours to support events or meet key deadlines
• Report to the Head of AI Implementation

Requirements

• Strong understanding of business processes and operational workflows
• Highly organised with excellent problem-solving abilities
• Strong communication and stakeholder management skills
• Comfortable working with both technical and non-technical teams
• Experience implementing process improvements or technology-driven change
• Ability to learn and apply new technologies quickly
• Strong analytical thinking and attention to detail
• A genuine enthusiasm for AI, automation and emerging technologies
• Background working with AI agents, large language models or workflow automation tools
• Familiarity with Open Claw, Hermes or similar agent orchestration platforms
• Proficiency with Microsoft Copilot, Power Automate, Power Platform or similar technologies
• Knowledge of prompt engineering and AI workflow design
• Exposure to software development, APIs or systems integration
• Ability to train users and support technology adoption
• Experience collaborating within cross-functional project teams
• Experience within the events and/or travel industry

Core Competencies

Demonstrates strong understanding of business processes and operational workflows, with the ability to implement process improvements and technology-driven change. Proficient in configuring and deploying AI agents, while effectively training users and promoting adoption of AI tools across the organization.

Highest-signal resume keywords

• AI Agent Configuration
• Workflow Automation
• Process Improvement Implementation
• Stakeholder Management
• Prompt Engineering

Hard Skills

• Business Process Analysis
• AI Workflow Design
• Analytical Thinking
• Attention to Detail
• Technology Adoption Support

Soft Skills

• Problem-Solving
• Organizational Skills
• Communication Skills
• Collaboration
• User Training

Industry Keywords

• AI Agents
• Large Language Models
• Workflow Automation Tools
• Events Industry
• Travel Industry

Tools & Technologies

• Microsoft Copilot
• Power Automate
• Power Platform
• Open Claw
• Hermes