AI-Driven IT Service Desk Analyst (1st/2nd Line)

Travel Counsellors Limited is seeking an IT Support Analyst to join our Head Office. This role delivers high-quality 1st and 2nd line support globally, owning incidents from logging to resolution and escalation as needed, aligned with ITIL, SLA, and security controls.

You will troubleshoot Windows, Microsoft 365, Entra ID/Active Directory, Intune and network issues, contribute to knowledge base, and help drive automation and self-service while maintaining excellent user communication.