IT & Software

AI-Driven Technical Support Leader

Elliptic

London · England · United Kingdom

Elliptic is seeking a Technical Customer Support Lead in London to run the TCS team, own the AI automation roadmap, and escalate high-impact incidents with engineering. You will shape the support function, mentor engineers, and own the knowledge base as a durable asset.

You’ll collaborate with executives, review product requirements, and drive AI-driven self-service while maintaining quality customer communications across four hubs.

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Reference: WJ-766_22480007

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