AI-Driven Workforce & Analytics Lead

Guitar Center Inc. is seeking a Workforce Manager to oversee workforce planning and scheduling in our call center, ensuring optimal staffing, service delivery, and sales outcomes.

You will develop dashboards, analyze patterns, and lead AI-based platform adoption to boost efficiency and customer experience. The role requires omni-channel WFM experience and strong analytics; you will partner with Sales, Operations and leadership to translate insights into action and drive performance across