AI-Enabled SaaS Support Specialist

Support Membee customers through live chat and tickets while improving AI-assisted service for membership software users. This is a remote, one-year contract.

As an earlier-career Product Support Specialist, you will support membership, events, finance, CRM, and website tools. You will write help content, build in-product guidance, improve Buzz, and share customer insights with product and engineering. The role reports to the General Manager, Care.

Key Responsibilities:

• Answer live chats and support tickets thoroughly
• Write help content and build in-product guidance
• Review Buzz answers and address support gaps
• Trace ticket causes and recommend improvements
• Document usability patterns for product and engineering

Requirements:

• Two or more years supporting SMB or enterprise SaaS
• Clear, structured writing for articles and reports
• Strong root-cause thinking about customer problems
• Comfort with AI tools and improving customer outcomes
• Curiosity about membership-based organizations

Bring customer support, structured writing, and AI curiosity to improve Membee’s SaaS experience for lean organizations.