AI Engineer

In this AI Engineer role, you will design and deliver practical AI solutions for customers within a managed service environment. You’ll translate customer needs into scalable AI workflows, leveraging cloud and Microsoft technologies. The position sits at the intersection of technical delivery and customer communication, shaping the MSP’s AI offering and ensuring secure, value-driven deployments. You’ll work cross-functionally to identify opportunities, implement solutions, and stay ahead with emerging AI capabilities.

• Hybrid working
• Autonomy and ownership
• Opportunity to shape AI offering
• Work with latest AI technologies
• Career progression
• Variety of customer environments

• Design, develop and implement AI solutions for customers and internal business requirements
• Identify opportunities where AI, automation and machine learning can improve business processes
• Integrate AI technologies into existing IT environments and managed service solutions
• Work with Microsoft and cloud-based AI technologies, APIs and automation platforms
• Develop and deploy AI-powered tools, workflows and applications
• Support the implementation of Generative AI and Large Language Model (LLM) solutions
• Work with customers to understand their requirements and translate them into practical AI solutions
• Ensure AI implementations are secure, scalable and aligned with business objectives
• Troubleshoot and optimise AI solutions once deployed
• Keep up to date with emerging AI technologies and identify opportunities to introduce them into the wider service offering
• Provide technical guidance and knowledge sharing to colleagues across the business

• Proven experience as an AI Engineer, AI Consultant, Machine Learning Engineer or similar
• Practical experience implementing AI solutions within an MSP or managed service environment
• Strong understanding of Generative AI, LLMs and AI automation
• Experience working with cloud platforms, APIs and AI services
• Knowledge of Microsoft technologies and the wider Microsoft ecosystem
• Experience integrating AI into existing systems and business processes
• Strong understanding of security, data protection and responsible AI implementation
• Excellent problem-solving and communication skills
• The ability to explain complex AI concepts to both technical and non-technical audiences
• A commercially minded approach, with an understanding of how AI can solve real-world customer problems

• Excellent communication skills
• Problem-solving mindset
• Customer-facing collaboration
• Generative AI
• LLMs
• AI automation