AI Experience Engineer — Conversational AI Journeys

Upgrade, Inc. is seeking an AI Experience Engineer to own customer-facing AI journeys across chat, voice and email.

You will design, implement and continuously improve production journeys using Sierra Agent Studio, partnering with product and customer operations to ensure safe, accurate and timely resolutions. In this role you will own end-to-end journeys across Personal Loans, Card, BNPL and more, setting standards for how Upgrade builds, tests and ships AI experiences while maintaining