AI-First Support Platform Lead

Multiverse is building an AI-first workforce transformation platform that connects learning to career outcomes at scale. As we scale toward $1bn+ in bookings, you will design the support operating model from first principles, build the platform, and lead the strategy for high-trust journeys for learners, coaches, and employers.

You will run a small team, partner with Intercom Professional Services, and set the standard for delivery, escalation, and ongoing performance of the support function