AI Infrastructure Architecture Specialist / Associate Manager

Join Accenture’s End User Experience team to shape how AI transforms workplace productivity. You will lead AI enablement across major platforms, drive adoption, and establish governance for responsible AI in collaboration and productivity tools. This role blends strategic design with hands-on delivery, influencing change across business stakeholders. You’ll work in a fast-paced, innovation-led environment focused on real-world AI applications that improve experiences and outcomes.

• Develop and deliver the organisation’s workplace AI strategy aligned with business goals and roadmaps
• Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms
• Assess current workplace environments to identify AI-driven productivity and automation opportunities
• Design and implement AI use cases (intelligent assistants, workflow automation, knowledge retrieval, predictive insights)
• Drive adoption and change management including training, communications, and user readiness activities
• Establish governance frameworks for responsible AI usage, data protection, and compliance in workplace tools
• Partner with vendors and internal teams to integrate AI capabilities into collaboration, endpoint, and productivity ecosystems
• Build value cases, ROI models, and benefit tracking frameworks for AI initiatives
• Lead workshops, discovery sessions, and executive briefings to shape AI vision and roadmap
• Support RFI/RFP responses including AI solutioning, technical positioning, and value articulation
• Monitor emerging AI trends and evolve the workplace AI strategy

• Experience with AI/ML concepts (LLMs, chatbots, predictive analytics, automation frameworks)
• Associates or professional certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow
• Experience delivering AI-focused change management and adoption programmes (MS Copilot, Google Duet, Clause Copilot)
• Strong analytical mindset to identify patterns, inefficiencies, and automation opportunities
• Exceptional communication and presentation skills bridging technical and business concepts
• Strong stakeholder management and communication skills
• Experience with ITSM platforms (ServiceNow, Jira Service Management, BMC Remedy)
• Familiarity with digital workplace trends (cloud journeys, productivity tools, Generative AI)
• Wider skills in AWS, Google, Azure, ServiceNow, BMC certification and SRE desirable but not mandatory

• communication and presentation
• stakeholder management
• change management
• AI/ML concepts (LLMs, chatbots, predictive analytics)
• Digital Employee Experience platforms (Nexthink, Lakeside, ControlUp)
• Device experience platforms (Intune, Workspace ONE, JAMF)