AI & ML Engineer

AboutCharlotte Tilbury Beauty

Founded in 2013 byworld‑renownedmakeup artist and beauty entrepreneur Charlotte TilburyCBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With oureasy‑to‑use,easy‑to‑choose,easy‑to‑gifticons,we’vebecome one of the mosttalked‑aboutbeauty brands on the planet - and the magic is only growing.

Today,we’rea global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices workhand‑in‑handto shape the Charlotte Tilbury experience -from the glamour of London and the style capitals of Europe,to the energy of the Americas, the vibrant beauty hubs of the Middle East and thefast‑growinginnovation centres across APAC. Every region brings its own sparkle,cultureand community, creating the unmistakable magic of Team Tilbury.

We’rebold.We’redisruptive.We’repowered by creativity,innovationandindustry‑leadingtech. And as we continue to break records across countries,channelsand categories,we’relooking for extraordinary talent to join us.

About the role

The AI & ML Engineering team accelerates the adoption of AI across the business,championing innovation while ensuring our machine learningsolutions are robust, scalable, and cost-efficient. We enable teams to solve problems using existing AI tools where possible and build custom solutionswhen needed. Our remit spans AI enablement, agentic systems development, and “conventional” ML engineering for non-GenAI applicationse.g.recommender systems, forecasting models, and more.

We're looking for an AI & ML Engineer who is passionate about building production-ready AI and machine learning solutions.You'llwork across a variety of AI initiatives, contributing to the design,implementationand deployment of scalable AI systems.

You will be expected to deliver high-quality AI/ML solutions across the full development lifecycle, from proof of concept through to productionand ongoing optimisation. Working closely withotherengineersand stakeholders across the business,you'llcontribute to building reusable platforms, services and best practices while continuously developing your technicalexpertise.

This role reports to the Lead AI & ML Engineer andsits within the Data function, working as part of a specialist AI engineering team.You'llcontribute to a mix of dedicated AI initiatives and larger cross-functional projects alongside colleagues from Technology, Data andProduct.

As a AI & ML Engineer you will

The role covers the full AI/ML engineering lifecycle, from discovery to deployment and monitoring. Responsibilities include

• Designing and implementing agentic systems using techniques spanning RAG, grounding, prompt engineering, and orchestration on a GCP-first stack.
• Building andmaintainingproduction ML pipelines and services for non-GenAI use cases (e.g.recommendersystems, customer segmentation models,marketing optimisation modules,leveragingsupervised,unsupervisedand/or econometric modelling approaches).
• Developing APIs and microservices for AI/ML solutions, ensuring security, scalability, and observability.
• Implementing CI/CD for MLservices,writinginfrastructure as code, and monitoring for model/data drift and performance.
• Establishingrobustguardrails for safe AI usage, including prompt security,practicalevaluation frameworks, and compliance with privacy regulations.
• Contributing to reusable components, documentation and engineering best practices that improve AI/ML delivery across theorganisation.
• Collaborating with data engineers,data scientists,front & back-end engineers,productmanagersto deliver impactful solutions.
• Supporting the evaluation of new AI technologies, frameworks and tooling, contributing ideas and recommendations for continuous improvement.

Who you will work with

• Reporting to the Lead AI & ML Engineer + Data and AI Team

About you

The role requires a blend of technical depth and product sense, including

• Strong Python engineering skills (FastAPI, testing,typing) and experience with cloud-native development (GCP preferred).
• Hands‑on experience with GCP Vertex AI(model endpoints, pipelines, embeddings, vector search)or equivalent cloud-nativeAI/ML platforms (e.g.LangChain,LangGraph, ADK).
• Solid understanding ofMLOps - CI/CD,IaC(Terraform), experiment tracking, model registry, and monitoring.
• Proven experience deploying and operating MLsystemsin production (batch and real-time).
• Familiarity with RAG architectures, prompt engineering,guardrailsand evaluation techniques.
• Previousexperience developing agentic capabilities,such asagentskills, MCP servers,tool usage.
• Strong grasp of security, privacy, and governance principles (IAM, secrets, PII handling).
• Effectivecommunication skills and ability to work withboth technical andnon-technicalstakholders.
• An interest in evaluating new AI technologies and contributing to technical discussions around build, buy or configure decisions.
• Bachelor’s orMaster’s degree in Computer Science/Engineering/related field, or demonstrable relevant experience.

In addition to the above, we would LOVE if youhave

• Knowledgeofvector databases and retrieval strategies.
• Experience withrecommender systems and ranking models.
• Familiarity with LLM evaluation tools (e.g., RAGAS,TruLens,LangSmith,Arize).
• A working understanding of cloud networking and platform infrastructure.
• Experience in e-commerce or retail environments.

Charlotte Tilbury is afar‑paced, dynamic andever‑evolvingenvironment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success,they’re a guide - not a barrier. If you candemonstratethe capabilities needed for the role,we’dlove to hear from you, whether you havemore or less experiencethan listed.

Why join us?

• Be a part ofthis valuesdriven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’rea hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with anadditionalday to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits includingMedicash, Employee Assist Programs and regular socialconnectswith colleagues
• Bring your furry friend to work with you on ourallocateddog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities,our customers,our colleagues,and every candidate who takes part in our recruitment process.

Want a closer look at life at Charlotte Tilbury Beauty? Follow ourLinkedIn page! Forupdates, stories, andbehind‑the‑scenesmoments.