AI Operations Manager BMO

Monitor AI operations for BMO Virtual Connect from a remote Canada position, using analytics and data-driven decision-making to improve performance.

BMO seeks a Manager, AI Operations to support conversational analytics and natural-language IVR. The role works across product, technology, analytics, and risk teams. It supports effective operations, measurable business value, and enterprise standards through monitoring, reporting, governance, and stakeholder coordination.

Key Responsibilities:

• Support AI initiatives, planning, and strategic priorities
• Monitor performance and analyze operational results
• Recommend improvements based on operational analysis
• Prepare regular and ad hoc reports and dashboards
• Coordinate stakeholders and manage complaint escalations

Requirements:

• Typically five to seven years of relevant experience
• Related post-secondary degree or equivalent education and experience
• Operational experience and interest in artificial intelligence
• Strong communication, collaboration, and analytical skills
• Availability Monday to Friday, nine a.m. to five p.m. Eastern Time

Bring operational experience, AI interest, reporting expertise, and analytical judgment to BMO Virtual Connect’s AI operations.