IT & Software

AI-Powered CX Solution Architect

Zendesk

London · England · United Kingdom

Zendesk seeks a Technical Architect, AI-Powered Customer Experience to design and scale AI-first CX solutions that translate business goals into scalable architectures and integrations. You will lead discovery, guide customers through implementation, and ensure measurable business impact across containment, deflection, and efficiency.

The role requires deep expertise in AI architectures, RESTful APIs, and cross-functional collaboration, with fluency in English and German.

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Reference: WJ-766_22311853

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