AI & Emerging technologies

AI Project Manager

Lorien

London · England · United Kingdom

Our client, a global Insurance company, are currently looking to hire an AI Project Manager with ServiceNow, Chatbot and ops excellence experience to join the team for an initial 6-month contract.

Experience

  • Experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services
  • Operational Excellence experience
  • Ability to articulate and document technology operations in detail
  • Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms
  • Experience with ServiceNow and Moveworks is highly desirable.
  • Ability to enable changes in operational processes and ability to work cooperatively with stakeholders and peers are essential
  • Experience with Claude and Copilot
  • Strong understanding of IT Service Desk operations and support models.
  • Successfully led the rollout and adoption of chatbot solutions to improve service delivery, self-service capabilities, and operational efficiency.
  • Enhanced the colleague and end-user experience through technology and service improvements.
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Reference: WJ-766_23675000

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