IT & Software

AI Solutions Support Lead

Axis Capital

London · Greater London · United Kingdom

Overview

As AI Solutions Support Lead, you will own the production lifecycle of deployed AI solutions, ensuring reliability, governance, and business value. You will lead a team of engineers from delivery partners, coordinate with data, governance, and business stakeholders, and drive incident response and continuous improvements. This role sits at the intersection of technology, operations, and value realization, shaping how AI capabilities scale safely. You’ll partner across teams to maintain performance, compliance, and meaningful outcomes for AXIS. This is an opportunity to influence AI operations at scale in a regulated financial services context.

Pay / Benefits
  • base salary in USD/CAD ranges
  • incentive compensation
  • comprehensive benefits package
  • retirement plans
  • tuition reimbursement
  • paid vacation
Responsibilities
  • Own production AI solutions post-deployment, establish support processes, runbooks, monitoring, and ownership of service management
  • Lead AI Support & Incident Management, coordinate investigations, manage defects, and oversee fixes via internal and partner teams
  • Monitor solution performance, drift, bias, and value realization, driving optimization and governance
  • Own enhancement backlogs and coordinate deployment of approved improvements
  • Collaborate with Data Science & AI Delivery, Data Engineering, BTS, and governance teams to ensure smooth transition to support and alignment with standards
Key requirements
  • Significant experience with production AI, ML, analytics, or data-driven solutions
  • Strong understanding of AI lifecycles including deployment, monitoring, and maintenance
  • Experience leading technical teams and coordinating third-party delivery partners
  • Strong incident management and problem-solving capabilities
  • Experience with data platforms, APIs, cloud environments, and software delivery practices
  • Experience with Agile and DevOps practices
  • Excellent stakeholder management and communication skills
  • Ability to manage multiple initiatives simultaneously
  • Strong communication
  • Stakeholder management
  • Organizational leadership
  • Production AI/ML operations
  • Incident management and defect remediation
  • Monitoring and governance of AI solutions

Reference: WJ-747_30171943

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