AI Support Ops Analyst - Remote UK

United States Digital Space LLC is seeking a Support Operations Analyst to scale AI-powered customer support, optimise the Intercom Fin experience and improve knowledge management. You will own AI content, tune workflows and routing, and ensure readiness for product launches while providing second-line support when needed.

The role emphasizes collaboration with Product, Engineering and Marketing, a proactive approach to incidents, and a focus on improving AI deflection and automation across the