Amazon Connect Developer

About BrainRidge

BrainRidge Consulting is an engineering-led, AI-native technology consulting firm focused exclusively on financial services. Our 350-person team partners with banks, insurers, and financial institutions to design and deliver the platforms that power modern customer experiences. We bring the energy of a startup and the delivery discipline of an enterprise, and we're growing.

About BrainRidge

BrainRidge Consulting is an engineering-led, AI-native technology consulting firm focused exclusively on financial services. Our 350-person team partners with banks, insurers, and financial institutions to design and deliver the platforms that power modern customer experiences. We bring the energy of a startup and the delivery discipline of an enterprise, and we're growing.

The Role

As an Amazon Connect Developer, you'll design, build, and scale cloud contact center solutions on Amazon Connect for our financial services clients. You'll work with client stakeholders, architects, and delivery teams to turn customer engagement goals into contact flows, integrations, and agent experiences that perform reliably in production. This role suits someone who enjoys working where AWS development, contact center technology, and customer experience design meet.

What You'll Do

• Design, build, and maintain contact flows, IVRs, and voice and chat experiences tailored to client customer journeys
• Develop Lambda-based integrations and customizations using the Amazon Connect APIs
• Build outbound campaigns and use Customer Profiles to create a unified, personalized view of each customer
• Build custom applications and embed workflows into the Amazon Connect Agent Workspace
• Connect Amazon Connect to CRMs, ticketing systems, and core business applications through AppIntegrations
• Implement Contact Lens for real-time and post-contact analytics, sentiment analysis, and quality management
• Implement caller authentication and fraud prevention controls suited to regulated environments
• Deliver omnichannel support that gives customers a consistent experience across voice, chat, and digital channels
• Provision, configure, and scale Amazon Connect instances in line with AWS best practices
• Test, deploy, and support solutions in production, and troubleshoot issues across flows, integrations, and agent applications

What You Bring

• Hands-on experience developing on Amazon Connect within AWS
• Strong working knowledge of the Amazon Connect APIs, Customer Profiles, outbound campaigns, and Agent Workspace development
• Experience with AppIntegrations, Contact Lens, and caller authentication
• Proficiency in JavaScript, Node.js, or Python for API integrations and Lambda development
• Solid understanding of AWS services and cloud architecture principles
• Experience delivering in Agile teams and collaborating across business and technical groups
• Strong communication skills and the ability to turn business requirements into scalable technical solutions

Nice to Have

• Experience in banking, insurance, or other regulated financial services environments
• Exposure to generative AI in the contact center (Amazon Q in Connect, Amazon Lex, or Amazon Bedrock)
• AWS certifications (e.g., Solutions Architect, Developer)
• Consulting or client-facing delivery experience