IT & Software

Amazon Connect Engineer – Contact Center, AWS, IVR & Java

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto · Ontario · Canada

Job Title

Amazon Connect Engineer

Location

Toronto, ON

Work Mode

4 days hybrid

Skill Required

  • 5+ years of hands-on experience with Amazon Connect.
  • Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
  • Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
  • Knowledge of Amazon Lex for chatbot and voice bot implementations.
  • Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
  • Experience designing and supporting enterprise-scale contact center infrastructure.
  • Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
  • Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
  • Strong Java development skills; knowledge of Python and JavaScript is desirable.
  • Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
  • Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.
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Reference: WJ-4703_9119255

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